Wednesday, February 9, 2011

Upper Deck makes it right!

In perfect Mike Holmes style, Upper Deck decided to make it right for me. Just before Christmas, Zellers had a sale on blaster boxes (I appear to be a sucker for them) where I got a 12 pack one for 8 bucks. The odds on the box said 1:6 have young guns in them, so I of course think that I should get two. To my surprise, after opening the box I receive NONE.

I know it is an average of 1:6 but I figured I should at least get one. In the past I have had both good (3 yg's in a blaster box) and bad luck (4 yg's in a hobby box and 1 game used instead of 6 and 2) with these averages but I felt I should have had at least 1 for my purchase.

So I called UD customer support and they were very kind and gave me a case number and told me to mail in the box top along with a letter including my information. Fast forward 8 weeks and in the mail comes a letter along with three cards. The letter had a kind message affirming UD stance on pack and box odds being for the whole run and not on an individual basis but they also stated that they wish to give me some complimentary product as a sign that they care about my issue. I believe the gesture was sincere and I think that in the long run the act of kindness from UD will continue to keep me buying their product. Don't get me wrong, I will never be exclusively one company or another, but I think a company that does these sort of acts does show some care about their customer service because I know they could have told me to "cram it with walnuts, ugly".

Here is what I received:

Young Guns Checklist featuring the big three from last season. Duchene appears to be the most successful of the lot so far.

Frazer McLaren will likely have more fights than points in his career but for some people that is OK!

I was really surprised to see this gem in there. I didn't have a Brown G-U in my collection yet and I definitely will hang on to this one. The other two young guns are available for trade if someone needs them to finish their sets.

1 comment:

  1. nice to hear things worked out... I could use that checklist, if you aren't in need of it.